Unified communications is a technology solution that houses all business communication channels under one architecture. It includes instant messaging, email, faxing, voice calling, and video conferencing on one single communication system.
This article discusses the functions, applications, and benefits of unified communications for businesses.
How Unified Communications Works
Unified communications technology is supported by back-end systems; it integrates communication software and hardware and is hosted on the Internet for business use. Unified communications can be deployed in-house, on a private or a public cloud. Communication devices include headsets, cameras, and microphones that enable employees and customers to communicate virtually. VoIP systems can integrate with existing toll-free, local, and international numbers, allowing for a seamless transition.
Applications of Unified Communications
Unified communications can be used in a variety of business operations. Office workers can use video conferencing to facilitate collaboration on projects remotely. Customer service departments can use VoIP for local and international calls. eFax solutions can eliminate misplaced faxes and allow you to fill, sign, and send documents digitally. Businesses can create portals to deal with high-priority clients directly.
Benefits of Unified Communications
VoIP systems eliminate the dependence on landline telephone by transitioning to Internet-based communication, helping businesses reduce costs. Businesses experience cost reductions up to 90% after adoption.
A report shows that over 90% of businesses that adopted unified communications saw an increase in workplace productivity due to increased efficiency and improved communication.
Mobility and Remote Work
Since unified communications rely on internet connections and internet-enabled devices, staff can communicate with one another without being at the office. This also allows remote talent from around the world to collaborate on projects.
Better Customer Service
VoIP systems include many features like international calling and call routing, forwarding, and queuing to minimize delays in responding to customer queries. Since over half of customers prefer calling a business over emailing them, adopting unified communications can drastically improve the customer service experience of your business.
Axis Business Technologies is a business hardware and software solutions provider in Colorado Springs with 40 years of experience under their belt. They have an extensive range of products and services, from commercial printers and print management software solutions to computer workstations and unified communications. Visit their website for more information on their products and services.