The duty of a security guard isn’t as easy. Even staying vigilant all day long requires a great amount of focus and physical fitness. Moreover, contrary to popular belief, a security guard performs many duties altogether. Here is the list of tasks performed by a security guard in terms of customer service.
When a person enters premises, one of the first individuals they come into contact with is a security guard—and it’s the guard’s job to welcome them warmly to the premises. Placing a security guard as the first point of contact not only enhances customer service but also keeps the security guard informed about every individual entering the premises.
Good First Impression
Being the first point of contact, security guards provide the first impression of an organization to its customers/clients. It is therefore important for all security personnel to maintain a good physical appearance. Usually, there is branding on a security guard’s uniform, and physically attractive security guards also act as brand ambassadors displaying a company’s high standards.
Security guards aren’t just responsible for the safety of the premises but are also trained in emergency management. In case of an emergency, security guards are supposed to escort people to safety. Customers feel safe and protected in the presence of a vigilant security guard. Highly trained security guards even prepare daily reports about even merely noticeable events and present them to their superiors.
Customers need assistance all the time. From holding the door open for people to assisting people with disabilities, security guards always prove to be a great help. Other than people with business inside the property, security guards help passers-by with nearby addresses.
An individual simply can’t understand the importance of a key asset like a security guard without losing or hiring one. If you live in New York or the surrounding area and are looking for highly trained security guards or the very best security service in New York, FBY Securities is your go-to place. The services they offer include uniformed guards, non-uniform guards, Executive guards, vehicle patrol, permanent, fire petrol, lobby concierge service, and computer service skills. For further details, check out the fbysecuritysvs.com