Relationships evolve throughout time. You may wish to change your service or simply take a break from the existing one. Perhaps you should browse around, go all-in, or entirely cut connections. Whatever it is, you have finally decided to move on with your current Spectrum Internet service. But how do you do it without having their customer representatives call you again and again for a resubscription?
In this guide, you will learn how you can terminate the spectrum of internet services successfully. Let’s get started.
Canceling Spectrum services
Call Their Retention Department
To begin, contact Spectrum’s retention department. The best way to contact this department is to dial 1-855-757-7328. A normal “robot menu” will welcome you. Although the menu does not include the retention department, you may contact them by selecting the option to downgrade or cancel your account. You will be transferred to the retention department if you choose that option.
While the options are extensive and inconvenient, you’ll be at your target place in a matter of minutes. A customer service agent will be connected with you after you’ve browsed the retention department. To be safe, ask whether you’re chatting with the retention department to ensure you’re talking to the right department.
If you have been directed to another department, request that your call be transferred to retention. You might also request a ‘warm transfer’ from them that implies that the current representative will not put you on hold and direct you to the right department while staying on the call.
Now you’re halfway to canceling Spectrum if you’ve made it to retention. So, what’s next?
Establish Your Justification
Now when you’re on the phone with customer support, explain why you need to terminate your account. Here are some best justifications for you to use in which a Spectrum agent will let you cancel without attempting to save you from doing so.
- The customer is relocating to a non-Spectrum location.
- Moving to another country (Spectrum is only available in the U.S.)
- The account holder has passed away or has become incapacitated.
- The customer is unsure of where they will be relocating to.
Avoid being caught in a long conversation about the real reasons you’re canceling Spectrum. To retain you as a client, the salespeople will say anything, even if it means a long chat. They would send out a technician to ‘repair’ whatever problem you were having, or they might provide a one-time promotional offer that may last a few months, or they might use any number of additional gimmicks to keep you from canceling.
But don’t let these diversions get in the way of your main goal: terminating your Spectrum service!
Be Persistent and Be Polite
Spectrum will try to do anything in its power to prevent you from canceling, even if it means just slowing you down.
Here are a handful of the services they could provide: assistance in moving your subscription to your new location, a lower fee, or a promise to increase your internet speed.
All of these are tricks to retain you as a customer. But don’t try to reach an agreement if you are sure to leave their services. You don’t want to be stuck with the service for another year or two only by agreeing to their traps. Maintain a polite yet strong tone. Tell them you just want to discontinue your subscription and therefore aren’t interested in any further offers.
Return a Spectrum Equipment
Returning your Spectrum devices is an often neglected but important aspect of canceling your Spectrum service. They will charge you for the full equipment if you fail to return your device.
They may want to charge you the full fees for the device then receive the old, worn-out device from you. And since the replacement cost is determined by them, you will have to pay extra than the original equipment device.
Don’t forget to ask the representative about what equipment you need to return to them. It’s probably a modem if you just have internet service.
After successfully returning the device, ask for the receipt and take a picture of it.
Confirm That The Cancellation Has Been Made
You’ve made it to the very final step!
The final and most crucial step in canceling Spectrum is to double-check that the cancellation was successful. Request that Spectrum send you an email confirming the cancellation.This may appear intimidating, but it is only to protect yourself!
It is also important to confirm whether there are any unpaid or outstanding fees that you need to pay.
Spectrum Service is Successfully Canceled
Congrats! You have successfully made it to the end by canceling spectrum service without having to pay any additional fees. However, if you want to avoid the hassle of doing all the process yourself, why not let professionals do it for you?
BillsaverUSA Inc. helps its clients terminate, downgrade, or upgrade any services they like. As a leading household and business bill negotiation company, they also offer monthly cell phone bill negotiation, monthly TV bill negotiation, monthly TV and satellite bill negotiation, monthly satellite radio bill negotiation, monthly internet bill negotiation, and more.
So, let the professionals do the hard work for you and contact their toll-free number at 888 – 789 – 1357 to learn more!
Leave a Reply