Employee self-service (ESS) is a portal of all the software that your employees can access to find personalized dashboards and their own data. This can include attendance records, personal information, payroll details, performance numbers, and information related to other HR modules.
With a self-service portal, employees can view, control, and manage a lot of their personal data, which improves employee satisfaction and can reduce the burden on your HR department.
In this two-part series, we’ve compiled all the top benefits of ESS portals for employers and employees. This post focuses on the benefits for employers.
Better Allocation of Resources
Through self-service technology, HR professionals don’t have to spend valuable time dealing with administrative work and communicating information repetitively. Instead, they can use more time and resources to provide expertise and insights to top management.
We’re already seeing HR move up from simply being a support role. Several HR leaders believe that they occupy a more strategic role rather than that of an administrator. Implementing self-service technology will allow them to work on this role further.
Employee engagement is an important target for every organization as it has a direct impact on the bottom line and turnover. By giving employees 24-hour access to information and a digital channel for communication, you get higher engagement levels. It will enable them to complete tasks and assignments seamlessly, without the added burden of several calls and endless paperwork.
Less HR Workload
A major advantage of an ESS portal is that it reduces the workload for the organization’s HR staff. This department deals with repetitive and data-heavy tasks on a regular basis, but self-service technology can reduce employee dependency on HR for every little thing. For instance, your workers can clock in and out, view their schedules or assigned projects, change personal information, and update benefits by themselves. Consequently, HR won’t have to work on mundane tasks and can be more productive.
According to McKinsey findings, HR spends an average 60% of their working time on administrative and transactional work. These redundant administrative duties take up a lot of their time despite being a low priority. Using an ESS portal will help reduce dependency on HR for business communication. Moreover, leave requests, timesheets, and manual inquiries are no longer needed, so the need for office supplies also falls. Time attendance, payroll, benefits, training, and hiring information can now all be organized into a single hub.
Increases Productivity and Security
An ESS portal allows HR to be more productive. They now have more time to spend on high-impact strategic work rather than low-impact administrative tasks. Moreover, paper-based processes are harder to organize and assess. If employees have a digital portal, it can improve efficiency by a mile. Security is another great perk of ESS. There are several authentication methods like passwords and biometric identification.
If you’re looking for an employee self-service (ESS) solution in the UAE, reach out to the experts at DLI-IT. The leading IT solution provider offers HR software that includes covers a variety of HR modules, including access control and attendance, performance appraisal systems, payroll management, recruitment software, and employee self-service.
For more information, reach out to DLI-IT.